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GENERAL FAQs
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CASHIER
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BONUSES
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TECHNICAL
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CRYPTO
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GENERAL FAQs
Q: Who are Exclusive Casino?
We are a part of Exclusive Group, united in our quest to give players the best online casino experience possible, with more than 1000 authentic Casino games.
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Q: Can I win real money?
Of course, you can win Real Cash, in fact, here at Exclusive Casino we take pride in the amounts of Real Cash winners that play at our casino.
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Q: How do I know the games are fair?
Games at Exclusive Casino are powered by a number of licensed gambling software providers.The software is audited by a third party auditor, to confirm that the games are fair and true. All hands are dealt by a certified random number generator (RNG) that warrants absolute random results and has been widely tested by running hundreds of millions of game rounds.
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Q: Is the casino secure?
Yes. We use the very latest encryption and secure communication techniques to ensure the security of your casino account and your personal information, and we will never share your personal details with anyone else. It is very important for you to choose a secure password when registering your casino account and to keep this information private.
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Q: What are the benefits of registering with Exclusive Casino?
Exclusive Casino offers the best Online Casino Deposit Bonuses complimented by the numerous incentives that we offer to ALL of our clients. On top of that we take great care in selecting and training our Casino Hosts as well as ensuring the biggest choice flexible, accessible, and secure payment methods, with a special focus on crypto users.
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Q: How old do I have to be to play at exclusivecasino.com?
This depends on the Country in which you reside and is usually either 18 or 21. We do not permit anyone under the age of 18 to play for real money.
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Q: I can't find an answer to my question on this page?
Our dedicated International based customer service/casino host team is here to assist you 24 hours a day, seven days a week by Live Help, Email and Telephone. Please visit our Contact Us page for our contact details.
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Q: How do I get in touch with Customer Support?
Its easy! Just use one of the following methods:
Phone: +1 646 905 0495 (for countries other than the US please check our Contact Us page)
Live Help: just log into the casino and click on "Live Support"
Mail: support@exclusivecasino.com
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CASHIER
Q: How do I make a deposit?
Once you have created an account, login and press the Deposit button. Select a deposit method along with all the relevant information. After that simply follow the on-screen instructions. If you have any questions - don't hesitate to contact our support team which is available 24/7.
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Q: What are the available deposit methods?
Please note that we accept only regular Visa, Mastercard, AMEX, Discover, and Diners Club cards as the first priority. For a current list of all our available deposit methods for your location please visit the Deposit tab in the casino lobby. Alternatively, you can deposit with a variety of cryptocurrencies as Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Tether (USDT), Solana (SOL), Ripple (XRP), Binance Coin (BNB), and Dogecoin (DOGE). We constantly working on ensuring the best experience for our players and adding new depositing methods. Transactions with a prepaid/gift card are permitted only if it’s open for international online purchases. The availability of such payment methods like Payment Vouchers depends on the customer’s location and should be checked in the Cashier.
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Q: How long does it take before I can play my deposit?
Deposited funds are credited instantly to your casino balance with the exception of Wire Transfers which can take up to 10 days to clear.
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Q: How do I make a withdrawal?
You can withdraw your balance from your account by clicking on the Withdraw tab in Finances (accessable via Deposit button or Menu). Choose the method you wish to use to receive your winnings and follow the on screen instructions. The respective tab contains more information on each withdrawal method. You can track the status of your withdrawal requests by selecting History -> My Transactions.
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Q: How long does it take to process my withdrawal?
Your withdrawal will be processed within 24-48 hours provided you have verified your account and we have all the information required for the payment (i.e. Fax Back Form).
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Q: How do I verify my account?
To verify your account please complete our verification form and return it to us with proof of ID, proof of address and proof of possession of any credit cards you have used to fund your account. Please do not forget to obscure the middle eight digits on your card before sending us the copy.
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Q: I have requested a withdrawal but want to continue playing; do I have to cancel the request or have to make another deposit?
You can do both by reaching the Withdraw tab of your Finances section (accessible via Deposit button or Menu) in the lobby. If you have withdrawal(s) pending you can select it from the list and press ‘Cancel Selected Request’ to return the funds to your balance, if you want to leave the withdrawal pending and make another deposit just press the ‘Deposit’ button further down the page to bring up the normal deposit options.
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Q: Why has my withdrawal request been returned to my balance and why was I not informed?
If we do not have sufficient information to process the payment (account number is missing etc) or your account has not been verified our cashier will return the funds to your balance. Although you will be sent an email explaining this we recommend that you check your account regularly while you have a withdrawal pending as our emails are often caught in spam filters.
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Q: When is the Finance team available to discuss my withdrawal?
Our specialized Finance team are available during GMT office hours, if you have any specific questions outside these times please contact our 24/7 support team who will be able to assist you in the vast majority of cases.
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Q: How much can I deposit to my balance?
There are different deposit limits in place for players based on a range of factors, including the length of time they have held an account with us and whether the account has been verified or not. If you would like an increased deposit limit, please contact our Casino Hosts for more information. All crypto users can make enjoy unlimited deposits at Exclusive Casino.
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Q: Is it safe to use my credit card at the exclusivecasino.com?
Yes, absolutely. We use the very latest encryption technologies to ensure that all the information you provide us is completely secure and invulnerable to breach.
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Q: Why has my credit card deposit been declined?
We pride ourselves on having the best payment processing in the industry but sometimes card transactions can be declined for a variety of reasons. If this happens either wait a few minutes and try again, check your email for any messages from Exclusive or your banking operator, try a different card or contact our Casino Hosts who will be able to provide you with more specific details and solutions.
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BONUSES
Q: What is a Bonus?
Bonus chips added to your balance give you more chances to win! They are used to incentivize our valued clients and ensure you a maximized entertainment experience.
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Q: Can I cash out bonus chips?
All bonuses at Exclusive Casino are unredeemable which means that you cannot withdraw the bonus chips unless you have met the rollover required. You can win with bonuses and cashout the winnings however any outstanding bonuses in your account will be deducted when you request a cashout.
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Q: What are wagering requirements?
Wagering requirements are conditions placed on bonuses you need to fulfill before you can withdraw your winnings. Different bonuses will come with different requirements so be careful to examine each bonus individually before you redeem any codes. You can check the wagering requirement remaining at any time by selecting Bonuses tab accessible via Deposit button or Menu in the lobby.
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Q: What is a wager?
Wager simply means a sum of bets in a particular game. So if you play 10 hands of blackjack at $5 a hand you have wagered $50.
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Q: How do I claim a deposit bonus?
All bonuses are claimed using coupon codes. To claim a coupon you must enter the code before you deposit. To redeem a coupon enter the coupon code and click the "Activate Code" button anywhere where it's available in the Lobby (Finances, History or Bonuses tabs are accessible via Deposit button or Menu). If you have any questions about redeeming a bonus coupon please feel free to contact one of our friendly Casino Hosts for assistance.
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Q: How do I claim a free chip bonus?
Certain Exclusive Casino bonuses can grant players Free Chips upon completion of the bonus. Pay attention to the Bonus conditions and rewards and don't forget to check your email regularly for new promotions available.
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Q: What are comp points?
Comp points are earned by playing games. Please pay attention that Progressive jackpot games and Live Dealers games are excluded from this list. You can convert them into cash at any time. You can see your comp point balance in the Account info in the right top corner or in Finances, Comp Points tab and convert them into additional cash by clicking on the ‘Redeem' button.
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Q: How fast do I earn comp points?
This varies depending on the game you are playing. The base rate is 1 comp point per 10 currency units you wager.
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Q: How much are comp points worth?
100 comp points can be converted to 1 unit of the currency you are playing in e.g. if you have a USD account 100 comp points can be converted to $1.
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Q: If I do not wish to receive bonuses what do I do?
If you do not wish to receive any bonus chips please contact one of our Casino Hosts.
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TECHNICAL
Q: How do I start playing at Exclusive Casino?
To create a new account simply click on “Register” button at the top right corner of the page. The process is fast, streamlined and each step is accompanied by instructions. If you have any questions during the process, please contact our support team. We also recommend you read our T&C section beforehand.
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Q: What gameplay options do you offer?
All the games available at Exclusive Casino can be played either in the Instant Play Mode for PC, Tablette Version, or Mobile Version (via the browser of a player's choice, e.g. Google Chrome, Firefox, Safari, etc.). To be more comfortable for mobile users, the Tab & Mobile Versions can slightly differ from the Instant one (buttons location, menu view, etc.), and a player can receive additional notifications to move the device into vertical/horizontal mode, etc.
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Q: Does Exclusive 's Software Support Mac?
Yes, Mac users can play via browsers compatible with macOS (e.g., Safari, Google Chrome, Firefox).
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Q: Can I play if I have Windows/Linux?
Yes, regardless of the version and brand of the operational system, players can play all the games at Exclusive Casino via such browsers as Google Chrome and Firefox. In case you face any issues with reaching certain games or casino pages, please contact our Support team.
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Q: What happens if my Internet connection fails during a game?
Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and finish it whenever you like.
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Crypto
Q: What is the difference between these cryptocurrencies: Bitcoin, Litecoin, Ethereum and other cryptocurrencies?
The main difference between these cryptocurrencies is their transaction speed and fees applied:
Bitcoin transactions, for instance, could take up to 40 minutes - depending on the fees involved. Litecoin transactions depend entirely on network load; they usually take 2-8 minutes to complete. The blockchain fee for this currency is fixed and applies automatically.
Ethereum transfer takes anywhere between 30 seconds to 6 min if you pay the standard gas fee price.
One more distinction is in depositing limits. The common thing is that there's no maximum limitation for all crypto deposits. However, for all crypto other than ETH and USDT, the minimum deposit amount is $25. For Ethereum (ETH) and Tether (USDT), the min deposit amount is $50 (for EUR/AUD equivalent according to the latest exchange rate). A transaction of less than $50 (or any EUR/AUD currency equivalent) will be subject to fees according to 3rd party providers.
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Q: How do I deposit with BTC?
In order to place a deposit with Bitcoin, please follow the steps below to get started:
- Enter your account on our website and go to the Deposit options in Finance tab of your (Deposit button or via Menu for Mobile).
- Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AUD).
- You'll be provided with a Bitcoin address that is valid for up to 15 minutes for your current requested transaction only. Please note that for each new Bitcoin deposit, you'll need to generate a new Bitcoin address via the Deposit tab.
- Copy the Bitcoin address from the Deposit tab and transfer the amount you wish to deposit to this address.
- Please, ensure that you do NOT close or refresh the Deposit tab while depositing!
- Once the amount is transferred from your Bitcoin wallet, you may update your status in the Deposit tab by clicking 'Check Status'. The transaction will be confirmed and automatically added to your balance within 10-20 minutes.
- If you don't have a Bitcoin wallet yet – you can open one, e.g., Venmo or Coinbase, both having easy guidelines. Here is Venmo crypto guide Venmo crypto guide and Coinbase.com video to help you get your account up and running.
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Q: How do I deposit with Ethereum or Tether?
In order to place a deposit with Ethereum, please follow the steps below to get started:
- Enter your account on our website and go to the Deposit options in Finance tab of your (Deposit button or via Menu for Mobile)
- Insert the amount you wish to deposit and click Next (the minimum deposit is $50 (for EUR/AUD equivalent according to the latest exchange rate). A transaction of less than $50 (or any EUR/AUD currency equivalent) will be subject to fees according to 3rd party providers.
- You'll be provided with an Ethereum address that is valid for up to 15 minutes for your current requested transaction only. Please note that for each new Ethereum deposit, you'll need to generate a new Ethereum address via the Deposit tab.
- Copy the Ethereum address from the Deposit tab and transfer the amount you wish to deposit to this address.
- Please, ensure that you do NOT close or refresh the Deposit tab page while depositing!
- Once the amount is transferred from your Ethereum wallet, you may update your status in the Deposit tab by clicking 'Check Status'. The transaction will be confirmed and automatically added to your balance within 10-20 minutes.
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Q: How do I deposit with Litecoin, Ripple, Solana or Dogecoin?
In order to place a deposit with Litecoin, please follow the steps below to get started:
- Enter your account on our website and go to the Deposit options in Finance tab of your (Deposit button or via Menu for Mobile)
- Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AU).
- You'll be provided with a Litecoin address that is valid for up to 15 minutes for your current requested transaction only. Please note that for each new Litecoin deposit, you'll need to generate a new Litecoin address via the Deposit tab.
- Copy the Litecoin address from the Deposit tab and transfer the amount you wish to deposit to this address.
- Please, ensure that you do NOT close or refresh the Deposit tab page while depositing!
- Once the amount is transferred from your Litecoin wallet, you may update your status in the Deposit tab by clicking 'Check Status'. The transaction will be confirmed and automatically added to your balance within 10-20 minutes.
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Q: What is Venmo, and how do I deposit crypto with it?
Venmo is a popular digital payment service that allows users to buy, send and receive several types of crypto money (Bitcoin, Ethereum, or Litecoin) quickly. At Exclusive, we've integrated Venmo to streamline the process of depositing crypto into your casino account.
To use Venmo for crypto deposits at Exclusive, follow these simple steps:
1. If you don't have a Venmo account, sign up for one on the Venmo app or website.
2. Verify your identity with Venmo as required.
3. Load your Venmo account with desired amount of money.
4. Navigate to the Deposit section on Exclusive platform.
5. Choose the cryptocurrency you want to deposit as well as the desired amount.
6. An address will be generated, which you will need to copy.
7. Head to Venmo app or website.
8. Click the Cryptocurrency tab and follow the prompts to complete the transaction securely by inserting the previously generated address (more info here).
9. Make sure to check everything before clicking the Send button.
10. Your funds will be instantly available for gaming at Exclusive!
Every transaction in our app is encrypted, ensuring that your financial information remains secure, whether you're depositing crypto or enjoying our casino games. At Exclusive, your privacy and safety are our top priorities. Your Venmo account to our platform for effortless deposits and experience the convenience of secure transactions without sharing your account details.
Enjoy the convenience of using Venmo to deposit crypto and experience the excitement of our wide range of casino games!
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